From improving hospitals/courts/housing systems to remodelling the sitting arrangement, Design Thinking can help businesses find strategic solutions by enabling a seamless and user-satisfaction-centric approach. And we have been proving that by writing blogs about how Design Thinking helped to solve complex problems. So, here we have got yet another Design Thinking case study for you, […]
For an organisation to be successful, one of the most important aspects to keep in mind is customer service. After all, keeping your customers satisfied with the products and services you provide will ensure customer loyalty and bring in new customers. For an organisation to keep improving, it is essential to identify weaknesses and act
How Design Thinking is transforming the quality of your Customer Service Read More »
What is Empathy? Empathy Methods Conclusion A primary element of the Design Thinking process, Empathy, helps an individual think of creative yet out-of-the-box solutions to resolve conflicts, build more productive teams, and improve relationships with clients/customers. Ironically, while most professionals are confident about learning new things, they usually know barely anything about Empathy. You can
How to Develop Empathetic Skills Read More »
The demand for energy in South Africa is on an upward trend and is expected to rise massively by 2025. Of all the sustainable and renewable energy sources in South Africa, solar energy holds the most amount of potential. Design Thinking, a problem-solving approach that is human-centric and aims to provide innovative solutions is now
How to apply Design Thinking to Sustainable Energy in South Africa Read More »
In 2020, the world faced unprecedented times as offices, schools, colleges, and businesses were forced to switch to a remote working model due to the global pandemic caused by COVID-19. Design Thinking is nothing but making use of empathy to come up with solutions. And in these difficult times, this seems like the most fitting
How to Engage Remote Workers with Design Thinking? Read More »
Nowadays, customers’ preferences are changing, and they are looking for more choices and solutions built with empathy. A traditional bank customer was used to standing in long queues, and banks didn’t care much as there weren’t many choices available to them. But with fintech startups being founded in every nook and corner of the business
How three banks are integrating design into customer experience? Read More »
When it comes to Design Thinking, you would probably only think of high-pressure tech companies implementing it to launch new products/services. If that is the case, you would be surprised to hear that not only tech companies, but national governments too are embracing Design Thinking to improve the lives of their citizens. Countries such as
How the US Federal Government Uses Design Thinking for Public Programs Read More »
