{"id":51538,"date":"2021-12-03T12:07:03","date_gmt":"2021-12-03T06:37:03","guid":{"rendered":"https:\/\/www.mygreatlearning.com\/blog\/we-used-sentiment-analysis-to-get-more-insights-into-customer-feedback\/"},"modified":"2024-09-03T08:40:48","modified_gmt":"2024-09-03T03:10:48","slug":"we-used-sentiment-analysis-to-get-more-insights-into-customer-feedback","status":"publish","type":"post","link":"https:\/\/www.mygreatlearning.com\/blog\/we-used-sentiment-analysis-to-get-more-insights-into-customer-feedback\/","title":{"rendered":"We used Sentiment Analysis to get more insights into customer feedback - Naveen Umrese, PGP AIML"},"content":{"rendered":"
\"pgp<\/figure>\n\n\n\n

Having around 16+ years of professional experience and was working in the Technology Services division of my company which provides software and hardware technical support for our customers. Read further to learn about my journey with Great Learning's PGP Artificial Intelligence and Machine Learning Course<\/a>. <\/p>\n\n\n\n

It was discovered that the customers were generous in providing higher satisfaction ratings (ranging from 1-5). However, there were scenarios where feedback in the free text field was not as positive. This was a potential area that could be addressed by the organization to improve customer satisfaction and thereby prevent unexpected revenue erosion.<\/p>\n\n\n\n

We used \u2018Sentiment Analysis\u2019 to get more insights into customer feedback apart from the rating provided. For training data, we had to create a training set manually based on the feedback that was historically provided by the customer and categorized as \u201cPositive or Neutral\u201d or \u201cNegative.\u201d We used tokenizer & glove embeddings for data pre-processing and trained a Bidirectional LSTM model using Adam optimizer. We selected this model as we found that this performed comparatively better with lesser complexity. The model was used to predict if the feedback was \u201cPositive or Neutral\u201d or \u201cNegative.\u201d<\/p>\n\n\n\n

The challenge of building this model was mainly to manually create large training data set based on the historical data available. Also, we had to do data clean-up before pre-processing to remove special characters and typos. We also had to fine-tune the training set, and its volume as initial results on the validation data set was not very satisfactory.<\/p>\n\n\n\n

Based on the feedback category prediction by the model, additional engagements were initiated with the top customers. We are expecting this initiative to improve our share of wallet with those customers.<\/p>\n","protected":false},"excerpt":{"rendered":"

Having around 16+ years of professional experience and was working in the Technology Services division of my company which provides software and hardware technical support for our customers. Read further to learn about my journey with Great Learning's PGP Artificial Intelligence and Machine Learning Course. It was discovered that the customers were generous in providing […]<\/p>\n","protected":false},"author":41,"featured_media":51539,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_uag_custom_page_level_css":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[5],"tags":[],"content_type":[],"class_list":["post-51538","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-success-stories"],"acf":[],"yoast_head":"\nWe used Sentiment Analysis to get more insights into customer feedback - Naveen Umrese, PGP AIML<\/title>\n<meta name=\"robots\" content=\"noindex, follow\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"We used Sentiment Analysis to get more insights into customer feedback - Naveen Umrese, PGP AIML\" \/>\n<meta property=\"og:description\" content=\"Having around 16+ years of professional experience and was working in the Technology Services division of my company which provides software and hardware technical support for our customers. Read further to learn about my journey with Great Learning's PGP Artificial Intelligence and Machine Learning Course. It was discovered that the customers were generous in providing […]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.mygreatlearning.com\/blog\/we-used-sentiment-analysis-to-get-more-insights-into-customer-feedback\/\" \/>\n<meta property=\"og:site_name\" content=\"Great Learning Blog: Free Resources what Matters to shape your Career!\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/GreatLearningOfficial\/\" \/>\n<meta property=\"article:published_time\" content=\"2021-12-03T06:37:03+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-09-03T03:10:48+00:00\" \/>\n<meta property=\"og:image\" content=\"http:\/\/www.mygreatlearning.com\/blog\/wp-content\/uploads\/2021\/12\/PGP-AIML-success-story-blog-banner-Sep-2021.pptx-75.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1332\" \/>\n\t<meta property=\"og:image:height\" content=\"933\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Great Learning Editorial Team\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@https:\/\/twitter.com\/Great_Learning\" \/>\n<meta name=\"twitter:site\" content=\"@Great_Learning\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Great Learning Editorial Team\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.mygreatlearning.com\\\/blog\\\/we-used-sentiment-analysis-to-get-more-insights-into-customer-feedback\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.mygreatlearning.com\\\/blog\\\/we-used-sentiment-analysis-to-get-more-insights-into-customer-feedback\\\/\"},\"author\":{\"name\":\"Great Learning Editorial Team\",\"@id\":\"https:\\\/\\\/www.mygreatlearning.com\\\/blog\\\/#\\\/schema\\\/person\\\/6f993d1be4c584a335951e836f2656ad\"},\"headline\":\"We used Sentiment Analysis to get more insights into customer feedback - Naveen Umrese, PGP AIML\",\"datePublished\":\"2021-12-03T06:37:03+00:00\",\"dateModified\":\"2024-09-03T03:10:48+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.mygreatlearning.com\\\/blog\\\/we-used-sentiment-analysis-to-get-more-insights-into-customer-feedback\\\/\"},\"wordCount\":298,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\\\/\\\/www.mygreatlearning.com\\\/blog\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/www.mygreatlearning.com\\\/blog\\\/we-used-sentiment-analysis-to-get-more-insights-into-customer-feedback\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.mygreatlearning.com\\\/blog\\\/wp-content\\\/uploads\\\/2021\\\/12\\\/PGP-AIML-success-story-blog-banner-Sep-2021.pptx-75.png\",\"articleSection\":[\"Success Stories\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/www.mygreatlearning.com\\\/blog\\\/we-used-sentiment-analysis-to-get-more-insights-into-customer-feedback\\\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.mygreatlearning.com\\\/blog\\\/we-used-sentiment-analysis-to-get-more-insights-into-customer-feedback\\\/\",\"url\":\"https:\\\/\\\/www.mygreatlearning.com\\\/blog\\\/we-used-sentiment-analysis-to-get-more-insights-into-customer-feedback\\\/\",\"name\":\"We used Sentiment Analysis to get more insights into customer feedback - Naveen Umrese, PGP AIML\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.mygreatlearning.com\\\/blog\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.mygreatlearning.com\\\/blog\\\/we-used-sentiment-analysis-to-get-more-insights-into-customer-feedback\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.mygreatlearning.com\\\/blog\\\/we-used-sentiment-analysis-to-get-more-insights-into-customer-feedback\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.mygreatlearning.com\\\/blog\\\/wp-content\\\/uploads\\\/2021\\\/12\\\/PGP-AIML-success-story-blog-banner-Sep-2021.pptx-75.png\",\"datePublished\":\"2021-12-03T06:37:03+00:00\",\"dateModified\":\"2024-09-03T03:10:48+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.mygreatlearning.com\\\/blog\\\/we-used-sentiment-analysis-to-get-more-insights-into-customer-feedback\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.mygreatlearning.com\\\/blog\\\/we-used-sentiment-analysis-to-get-more-insights-into-customer-feedback\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/www.mygreatlearning.com\\\/blog\\\/we-used-sentiment-analysis-to-get-more-insights-into-customer-feedback\\\/#primaryimage\",\"url\":\"https:\\\/\\\/www.mygreatlearning.com\\\/blog\\\/wp-content\\\/uploads\\\/2021\\\/12\\\/PGP-AIML-success-story-blog-banner-Sep-2021.pptx-75.png\",\"contentUrl\":\"https:\\\/\\\/www.mygreatlearning.com\\\/blog\\\/wp-content\\\/uploads\\\/2021\\\/12\\\/PGP-AIML-success-story-blog-banner-Sep-2021.pptx-75.png\",\"width\":1332,\"height\":933,\"caption\":\"pgp aiml\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.mygreatlearning.com\\\/blog\\\/we-used-sentiment-analysis-to-get-more-insights-into-customer-feedback\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Blog\",\"item\":\"https:\\\/\\\/www.mygreatlearning.com\\\/blog\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Success Stories\",\"item\":\"https:\\\/\\\/www.mygreatlearning.com\\\/blog\\\/success-stories\\\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"We used Sentiment Analysis to get more insights into customer feedback – Naveen Umrese, PGP AIML\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.mygreatlearning.com\\\/blog\\\/#website\",\"url\":\"https:\\\/\\\/www.mygreatlearning.com\\\/blog\\\/\",\"name\":\"Great Learning Blog\",\"description\":\"Learn, Upskill & Career Development Guide and Resources\",\"publisher\":{\"@id\":\"https:\\\/\\\/www.mygreatlearning.com\\\/blog\\\/#organization\"},\"alternateName\":\"Great Learning\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.mygreatlearning.com\\\/blog\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/www.mygreatlearning.com\\\/blog\\\/#organization\",\"name\":\"Great Learning\",\"url\":\"https:\\\/\\\/www.mygreatlearning.com\\\/blog\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/www.mygreatlearning.com\\\/blog\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/www.mygreatlearning.com\\\/blog\\\/wp-content\\\/uploads\\\/2022\\\/06\\\/GL-Logo.jpg\",\"contentUrl\":\"https:\\\/\\\/www.mygreatlearning.com\\\/blog\\\/wp-content\\\/uploads\\\/2022\\\/06\\\/GL-Logo.jpg\",\"width\":900,\"height\":900,\"caption\":\"Great Learning\"},\"image\":{\"@id\":\"https:\\\/\\\/www.mygreatlearning.com\\\/blog\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/GreatLearningOfficial\\\/\",\"https:\\\/\\\/x.com\\\/Great_Learning\",\"https:\\\/\\\/www.instagram.com\\\/greatlearningofficial\\\/\",\"https:\\\/\\\/www.linkedin.com\\\/school\\\/great-learning\\\/\",\"https:\\\/\\\/in.pinterest.com\\\/greatlearning12\\\/\",\"https:\\\/\\\/www.youtube.com\\\/user\\\/beaconelearning\\\/\"],\"description\":\"Great Learning is a leading global ed-tech company for professional training and higher education. It offers comprehensive, industry-relevant, hands-on learning programs across various business, technology, and interdisciplinary domains driving the digital economy. These programs are developed and offered in collaboration with the world's foremost academic institutions.\",\"email\":\"info@mygreatlearning.com\",\"legalName\":\"Great Learning Education Services Pvt. Ltd\",\"foundingDate\":\"2013-11-29\",\"numberOfEmployees\":{\"@type\":\"QuantitativeValue\",\"minValue\":\"1001\",\"maxValue\":\"5000\"}},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/www.mygreatlearning.com\\\/blog\\\/#\\\/schema\\\/person\\\/6f993d1be4c584a335951e836f2656ad\",\"name\":\"Great Learning Editorial Team\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/www.mygreatlearning.com\\\/blog\\\/wp-content\\\/uploads\\\/2022\\\/02\\\/unnamed.webp\",\"url\":\"https:\\\/\\\/www.mygreatlearning.com\\\/blog\\\/wp-content\\\/uploads\\\/2022\\\/02\\\/unnamed.webp\",\"contentUrl\":\"https:\\\/\\\/www.mygreatlearning.com\\\/blog\\\/wp-content\\\/uploads\\\/2022\\\/02\\\/unnamed.webp\",\"caption\":\"Great Learning Editorial Team\"},\"description\":\"The Great Learning Editorial Staff includes a dynamic team of subject matter experts, instructors, and education professionals who combine their deep industry knowledge with innovative teaching methods. Their mission is to provide learners with the skills and insights needed to excel in their careers, whether through upskilling, reskilling, or transitioning into new fields.\",\"sameAs\":[\"https:\\\/\\\/www.mygreatlearning.com\\\/\",\"https:\\\/\\\/in.linkedin.com\\\/school\\\/great-learning\\\/\",\"https:\\\/\\\/x.com\\\/https:\\\/\\\/twitter.com\\\/Great_Learning\",\"https:\\\/\\\/www.youtube.com\\\/channel\\\/UCObs0kLIrDjX2LLSybqNaEA\"],\"award\":[\"Best EdTech Company of the Year 2024\",\"Education Economictimes Outstanding Education\\\/Edtech Solution Provider of the Year 2024\",\"Leading E-learning Platform 2024\"],\"url\":\"https:\\\/\\\/www.mygreatlearning.com\\\/blog\\\/author\\\/greatlearning\\\/\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"We used Sentiment Analysis to get more insights into customer feedback - Naveen Umrese, PGP AIML","robots":{"index":"noindex","follow":"follow"},"og_locale":"en_US","og_type":"article","og_title":"We used Sentiment Analysis to get more insights into customer feedback - Naveen Umrese, PGP AIML","og_description":"Having around 16+ years of professional experience and was working in the Technology Services division of my company which provides software and hardware technical support for our customers. Read further to learn about my journey with Great Learning's PGP Artificial Intelligence and Machine Learning Course. It was discovered that the customers were generous in providing […]","og_url":"https:\/\/www.mygreatlearning.com\/blog\/we-used-sentiment-analysis-to-get-more-insights-into-customer-feedback\/","og_site_name":"Great Learning Blog: Free Resources what Matters to shape your Career!","article_publisher":"https:\/\/www.facebook.com\/GreatLearningOfficial\/","article_published_time":"2021-12-03T06:37:03+00:00","article_modified_time":"2024-09-03T03:10:48+00:00","og_image":[{"width":1332,"height":933,"url":"http:\/\/www.mygreatlearning.com\/blog\/wp-content\/uploads\/2021\/12\/PGP-AIML-success-story-blog-banner-Sep-2021.pptx-75.png","type":"image\/png"}],"author":"Great Learning Editorial Team","twitter_card":"summary_large_image","twitter_creator":"@https:\/\/twitter.com\/Great_Learning","twitter_site":"@Great_Learning","twitter_misc":{"Written by":"Great Learning Editorial Team","Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.mygreatlearning.com\/blog\/we-used-sentiment-analysis-to-get-more-insights-into-customer-feedback\/#article","isPartOf":{"@id":"https:\/\/www.mygreatlearning.com\/blog\/we-used-sentiment-analysis-to-get-more-insights-into-customer-feedback\/"},"author":{"name":"Great Learning Editorial Team","@id":"https:\/\/www.mygreatlearning.com\/blog\/#\/schema\/person\/6f993d1be4c584a335951e836f2656ad"},"headline":"We used Sentiment Analysis to get more insights into customer feedback - Naveen Umrese, PGP AIML","datePublished":"2021-12-03T06:37:03+00:00","dateModified":"2024-09-03T03:10:48+00:00","mainEntityOfPage":{"@id":"https:\/\/www.mygreatlearning.com\/blog\/we-used-sentiment-analysis-to-get-more-insights-into-customer-feedback\/"},"wordCount":298,"commentCount":0,"publisher":{"@id":"https:\/\/www.mygreatlearning.com\/blog\/#organization"},"image":{"@id":"https:\/\/www.mygreatlearning.com\/blog\/we-used-sentiment-analysis-to-get-more-insights-into-customer-feedback\/#primaryimage"},"thumbnailUrl":"https:\/\/www.mygreatlearning.com\/blog\/wp-content\/uploads\/2021\/12\/PGP-AIML-success-story-blog-banner-Sep-2021.pptx-75.png","articleSection":["Success Stories"],"inLanguage":"en-US","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/www.mygreatlearning.com\/blog\/we-used-sentiment-analysis-to-get-more-insights-into-customer-feedback\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/www.mygreatlearning.com\/blog\/we-used-sentiment-analysis-to-get-more-insights-into-customer-feedback\/","url":"https:\/\/www.mygreatlearning.com\/blog\/we-used-sentiment-analysis-to-get-more-insights-into-customer-feedback\/","name":"We used Sentiment Analysis to get more insights into customer feedback - Naveen Umrese, PGP AIML","isPartOf":{"@id":"https:\/\/www.mygreatlearning.com\/blog\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.mygreatlearning.com\/blog\/we-used-sentiment-analysis-to-get-more-insights-into-customer-feedback\/#primaryimage"},"image":{"@id":"https:\/\/www.mygreatlearning.com\/blog\/we-used-sentiment-analysis-to-get-more-insights-into-customer-feedback\/#primaryimage"},"thumbnailUrl":"https:\/\/www.mygreatlearning.com\/blog\/wp-content\/uploads\/2021\/12\/PGP-AIML-success-story-blog-banner-Sep-2021.pptx-75.png","datePublished":"2021-12-03T06:37:03+00:00","dateModified":"2024-09-03T03:10:48+00:00","breadcrumb":{"@id":"https:\/\/www.mygreatlearning.com\/blog\/we-used-sentiment-analysis-to-get-more-insights-into-customer-feedback\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.mygreatlearning.com\/blog\/we-used-sentiment-analysis-to-get-more-insights-into-customer-feedback\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.mygreatlearning.com\/blog\/we-used-sentiment-analysis-to-get-more-insights-into-customer-feedback\/#primaryimage","url":"https:\/\/www.mygreatlearning.com\/blog\/wp-content\/uploads\/2021\/12\/PGP-AIML-success-story-blog-banner-Sep-2021.pptx-75.png","contentUrl":"https:\/\/www.mygreatlearning.com\/blog\/wp-content\/uploads\/2021\/12\/PGP-AIML-success-story-blog-banner-Sep-2021.pptx-75.png","width":1332,"height":933,"caption":"pgp aiml"},{"@type":"BreadcrumbList","@id":"https:\/\/www.mygreatlearning.com\/blog\/we-used-sentiment-analysis-to-get-more-insights-into-customer-feedback\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Blog","item":"https:\/\/www.mygreatlearning.com\/blog\/"},{"@type":"ListItem","position":2,"name":"Success Stories","item":"https:\/\/www.mygreatlearning.com\/blog\/success-stories\/"},{"@type":"ListItem","position":3,"name":"We used Sentiment Analysis to get more insights into customer feedback – Naveen Umrese, PGP AIML"}]},{"@type":"WebSite","@id":"https:\/\/www.mygreatlearning.com\/blog\/#website","url":"https:\/\/www.mygreatlearning.com\/blog\/","name":"Great Learning Blog","description":"Learn, Upskill & Career Development Guide and Resources","publisher":{"@id":"https:\/\/www.mygreatlearning.com\/blog\/#organization"},"alternateName":"Great Learning","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.mygreatlearning.com\/blog\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/www.mygreatlearning.com\/blog\/#organization","name":"Great Learning","url":"https:\/\/www.mygreatlearning.com\/blog\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.mygreatlearning.com\/blog\/#\/schema\/logo\/image\/","url":"https:\/\/www.mygreatlearning.com\/blog\/wp-content\/uploads\/2022\/06\/GL-Logo.jpg","contentUrl":"https:\/\/www.mygreatlearning.com\/blog\/wp-content\/uploads\/2022\/06\/GL-Logo.jpg","width":900,"height":900,"caption":"Great Learning"},"image":{"@id":"https:\/\/www.mygreatlearning.com\/blog\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/GreatLearningOfficial\/","https:\/\/x.com\/Great_Learning","https:\/\/www.instagram.com\/greatlearningofficial\/","https:\/\/www.linkedin.com\/school\/great-learning\/","https:\/\/in.pinterest.com\/greatlearning12\/","https:\/\/www.youtube.com\/user\/beaconelearning\/"],"description":"Great Learning is a leading global ed-tech company for professional training and higher education. It offers comprehensive, industry-relevant, hands-on learning programs across various business, technology, and interdisciplinary domains driving the digital economy. These programs are developed and offered in collaboration with the world's foremost academic institutions.","email":"info@mygreatlearning.com","legalName":"Great Learning Education Services Pvt. Ltd","foundingDate":"2013-11-29","numberOfEmployees":{"@type":"QuantitativeValue","minValue":"1001","maxValue":"5000"}},{"@type":"Person","@id":"https:\/\/www.mygreatlearning.com\/blog\/#\/schema\/person\/6f993d1be4c584a335951e836f2656ad","name":"Great Learning Editorial Team","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.mygreatlearning.com\/blog\/wp-content\/uploads\/2022\/02\/unnamed.webp","url":"https:\/\/www.mygreatlearning.com\/blog\/wp-content\/uploads\/2022\/02\/unnamed.webp","contentUrl":"https:\/\/www.mygreatlearning.com\/blog\/wp-content\/uploads\/2022\/02\/unnamed.webp","caption":"Great Learning Editorial Team"},"description":"The Great Learning Editorial Staff includes a dynamic team of subject matter experts, instructors, and education professionals who combine their deep industry knowledge with innovative teaching methods. Their mission is to provide learners with the skills and insights needed to excel in their careers, whether through upskilling, reskilling, or transitioning into new fields.","sameAs":["https:\/\/www.mygreatlearning.com\/","https:\/\/in.linkedin.com\/school\/great-learning\/","https:\/\/x.com\/https:\/\/twitter.com\/Great_Learning","https:\/\/www.youtube.com\/channel\/UCObs0kLIrDjX2LLSybqNaEA"],"award":["Best EdTech Company of the Year 2024","Education Economictimes Outstanding Education\/Edtech Solution Provider of the Year 2024","Leading E-learning Platform 2024"],"url":"https:\/\/www.mygreatlearning.com\/blog\/author\/greatlearning\/"}]}},"uagb_featured_image_src":{"full":["https:\/\/www.mygreatlearning.com\/blog\/wp-content\/uploads\/2021\/12\/PGP-AIML-success-story-blog-banner-Sep-2021.pptx-75.png",1332,933,false],"thumbnail":["https:\/\/www.mygreatlearning.com\/blog\/wp-content\/uploads\/2021\/12\/PGP-AIML-success-story-blog-banner-Sep-2021.pptx-75-150x150.png",150,150,true],"medium":["https:\/\/www.mygreatlearning.com\/blog\/wp-content\/uploads\/2021\/12\/PGP-AIML-success-story-blog-banner-Sep-2021.pptx-75-300x210.png",300,210,true],"medium_large":["https:\/\/www.mygreatlearning.com\/blog\/wp-content\/uploads\/2021\/12\/PGP-AIML-success-story-blog-banner-Sep-2021.pptx-75-768x538.png",768,538,true],"large":["https:\/\/www.mygreatlearning.com\/blog\/wp-content\/uploads\/2021\/12\/PGP-AIML-success-story-blog-banner-Sep-2021.pptx-75-1024x717.png",1024,717,true],"1536x1536":["https:\/\/www.mygreatlearning.com\/blog\/wp-content\/uploads\/2021\/12\/PGP-AIML-success-story-blog-banner-Sep-2021.pptx-75.png",1332,933,false],"2048x2048":["https:\/\/www.mygreatlearning.com\/blog\/wp-content\/uploads\/2021\/12\/PGP-AIML-success-story-blog-banner-Sep-2021.pptx-75.png",1332,933,false],"web-stories-poster-portrait":["https:\/\/www.mygreatlearning.com\/blog\/wp-content\/uploads\/2021\/12\/PGP-AIML-success-story-blog-banner-Sep-2021.pptx-75-640x853.png",640,853,true],"web-stories-publisher-logo":["https:\/\/www.mygreatlearning.com\/blog\/wp-content\/uploads\/2021\/12\/PGP-AIML-success-story-blog-banner-Sep-2021.pptx-75-96x96.png",96,96,true],"web-stories-thumbnail":["https:\/\/www.mygreatlearning.com\/blog\/wp-content\/uploads\/2021\/12\/PGP-AIML-success-story-blog-banner-Sep-2021.pptx-75-150x105.png",150,105,true]},"uagb_author_info":{"display_name":"Great Learning Editorial Team","author_link":"https:\/\/www.mygreatlearning.com\/blog\/author\/greatlearning\/"},"uagb_comment_info":0,"uagb_excerpt":"Having around 16+ years of professional experience and was working in the Technology Services division of my company which provides software and hardware technical support for our customers. Read further to learn about my journey with Great Learning's PGP Artificial Intelligence and Machine Learning Course. It was discovered that the customers were generous in providing…","_links":{"self":[{"href":"https:\/\/www.mygreatlearning.com\/blog\/wp-json\/wp\/v2\/posts\/51538","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.mygreatlearning.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.mygreatlearning.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.mygreatlearning.com\/blog\/wp-json\/wp\/v2\/users\/41"}],"replies":[{"embeddable":true,"href":"https:\/\/www.mygreatlearning.com\/blog\/wp-json\/wp\/v2\/comments?post=51538"}],"version-history":[{"count":3,"href":"https:\/\/www.mygreatlearning.com\/blog\/wp-json\/wp\/v2\/posts\/51538\/revisions"}],"predecessor-version":[{"id":51543,"href":"https:\/\/www.mygreatlearning.com\/blog\/wp-json\/wp\/v2\/posts\/51538\/revisions\/51543"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.mygreatlearning.com\/blog\/wp-json\/wp\/v2\/media\/51539"}],"wp:attachment":[{"href":"https:\/\/www.mygreatlearning.com\/blog\/wp-json\/wp\/v2\/media?parent=51538"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.mygreatlearning.com\/blog\/wp-json\/wp\/v2\/categories?post=51538"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.mygreatlearning.com\/blog\/wp-json\/wp\/v2\/tags?post=51538"},{"taxonomy":"content_type","embeddable":true,"href":"https:\/\/www.mygreatlearning.com\/blog\/wp-json\/wp\/v2\/content_type?post=51538"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}