The certificate above verifies that Alexander M Mendoza has successfully completed the course ITIL 4 Fundamentals
Course completed by Alexander M Mendoza
ITIL 4 Fundamentals
Skills Covered
Change enablement
Problem management
ITIL 4 core concepts
Incident management
Four dimensions analysis
ITIL Foundation exam prep
Service Value System (SVS)
Value chain & value streams
Continual improvement model
Guiding principles application
