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In this module you'll learn what operations management is, how inputs become outputs, and the core building blocks every operation balances: flow, capacity, demand, inventory, quality, and continuous improvement.

In this module you'll learn what artificial intelligence is, how machine learning finds patterns in data, and the everyday AI capabilities like text reading, computer vision, forecasting, and optimization that power operations.

In this module you'll learn how AI sharpens demand forecasting, optimizes inventory and supply chains, plans delivery routes, and prevents equipment breakdowns and product defects through predictive maintenance and quality control.

In this module you'll learn how to use generative AI assistants for daily work like reports and summaries, and how to automate repetitive, rule-based workflows to free staff for higher-value tasks.

In this module you'll learn from real examples how Amazon runs AI-powered warehouses, how a footwear retailer cut lost sales with forecasting, and how predictive maintenance reduced factory downtime.