Free ITIL 4 Fundamentals Course
ITIL 4 Fundamentals
Learn ITIL 4 fundamentals for free by connecting service value, guiding principles, incident management, change enablement, service desk work, problem solving, and continual improvement to IT operations and support roles.
About this course
ITIL 4 helps teams think about IT services as value streams, not only tickets and tools. This free ITIL 4 fundamentals course introduces service management, the service value system, guiding principles, practices, incident management, change enablement, service desk responsibilities, problem management, and continual improvement. Learners see how IT work connects users, processes, technology, and business outcomes.
The course is useful for beginners entering IT support, service desk, operations, project coordination, or technology management roles. It explains why clear ownership, prioritization, communication, and improvement cycles matter when services must stay reliable. By the end, you should understand common ITIL 4 terms, how service practices fit together, and how to continue toward IT service management learning or certification preparation.
Course outline
Foundations of ITIL and Service Management
In this module, you'll learn ITSM basics, the shift from ITIL v3 to ITIL 4, value co-creation, and utility and warranty concepts.
Applying the Seven Guiding Principles
In this module, you'll learn each of the seven guiding principles and how to apply them together in real decision-making.
A Holistic View of Service Delivery
In this module, you'll learn the four dimensions of service management and how PESTLE factors affect service delivery.
Understanding the Service Value System
In this module, you'll learn the SVS components, governance's role, and how practices and continual improvement fit within it.
Service Value Chain Activities and Value Streams
In this module, you'll learn the six value chain activities and how they combine into value streams for real scenarios.
General Management Practices in ITIL 4
In this module, you'll learn strategy, risk, information security, knowledge, and continual improvement management practices.
Service Management Practices in Action
In this module, you'll learn incident, problem, and change management, service level management, and the service desk role.
Driving Continual Improvement and Certification Readiness
In this module, you'll learn the continual improvement model, defining KPIs, certification levels, and exam preparation strategies.
Get access to the complete curriculum once you enroll in the course
Frequently Asked Questions
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