Learn Quality Management Online with Certificate
Quality Management
4.62
Beginner level
2.25 learning hrs
Learn the basics of Quality Management, its benefits, principles, and levels to improve processes and customer satisfaction. Enroll in this free Quality Management course designed for beginners.
About this course
This free online Quality Management course provides you with the skills and knowledge to understand how quality impacts business success and customer satisfaction. You’ll learn how managing quality builds trust, strengthens reputation, and improves performance across products and services. The course introduces the core principles of quality management and explains how they guide organizations in delivering consistent results. You’ll also explore different levels of quality, including acceptable, appropriate, and aspirational, and see how each level affects outcomes.
You’ll gain insight into the key tasks involved in managing quality and how they support continuous improvement. The course also explains how quality must be maintained through every stage of a project, from planning to completion. Each concept is linked to real-world applications, helping you apply proven quality practices in your work. By the end of this course, you’ll be ready to manage quality effectively, enhance customer satisfaction, reduce errors, and drive better business performance
Course outline
Benefits of Quality Management
This module will help you understand the benefits of quality management. You’ll learn how managing quality can build a reputation and enhance customer satisfaction.
Principles of Quality Management
Once you deliver a poor product or service to your customers, you would be inviting nothing but misfortune upon yourself. This module will help you understand the different principles to be followed in order to manage quality.
Levels of quality
This module will provide you with an overview of the different levels of quality - acceptable, appropriate and aspirational quality levels.
Quality Management tasks
This module will guide you through the different tasks involved in quality management.
Quality through project life cycle
This module will help you understand how quality management is a continuous process and how it has to be managed throughout the project life cycle.
Get access to the complete curriculum once you enroll in the course
4.62
Frequently Asked Questions
Will I receive a certificate upon completing this free course?
Is this course free?
Is the Quality Management course a certification course?
What is quality management?
Quality management is the process of monitoring all activities and operations that are accomplished to achieve the expected level of excellence. It also ensures that a company, product, or service is consistent and developing for the greater good. Quality management comprises four elements: Quality Planning, Quality Control, Quality Assurance, and Quality Improvement. It does not simply focus on the quality of the product or service but also works to achieve it.
What are the principles of quality management?
Quality management follows a few principles to guide and monitor the results. They include:
-
Engagement of customers
-
Customer focus
-
Leadership
-
Workflow design
-
Development
-
Fact-checked decision making
-
Customer Relationship Management
Become a Skilled Professional with Pro Courses
Gain work-ready skills with guided projects, top faculty and AI tools, all at an affordable price.
PRO
.jpg)
.png)
.jpg)
.jpg)
.png)
.png)
.png)
.png)
.png)
 (1).jpg)
.png)
.jpg)
.jpg)
.png)
.png)
.png)
.png)
.png)
 (1).png)
.png)
.png)
.png)
Recommended Free Management courses
FREE
FREE
FREE
FREE
Similar courses you might like
FREE
FREE
FREE
.jpg)
FREE
Related Management Courses
-
Great Lakes Executive Learning
PGP in Strategic Digital Marketing6 Months · Online · Weekend
Dedicated Career SupportKnow More
Relevant Career Paths >
Quality Management Course
Quality Management is a comprehensive approach to managing the quality of products and services. It involves using a range of techniques and measures to ensure that a company's products and services meet customer requirements and adhere to industry standards. A Quality Management course will provide participants with a broad understanding of concepts and strategies related to the field of quality management.
The course syllabus includes topics such as the benefits of Quality Management, principles of Quality Management, levels of quality, Quality Management tasks, Quality through the project life cycle, and what is Quality Management? Students will learn about the benefits of Quality Management, from improved customer satisfaction to increased efficiency and cost savings. They will also gain an understanding of the principles of Quality Management, such as Total Quality Management (TQM) and Six Sigma. The course will provide an overview of the different levels of quality, such as Quality Assurance and Quality Control, and discuss the tasks associated with Quality Management. It will also look at Quality Management through the project life cycle, including project planning, project design, and project implementation. Finally, the course will define Quality Management and explain how it can be used in the organization.
By the end of the Quality Management course, participants will have an understanding of the principles and techniques related to the field of Quality Management. They will be able to confidently identify areas for improvement, create and implement quality plans, and monitor performance. Participants will also know how to assess customer requirements and adhere to industry standards.