Free ServiceNow Course
ServiceNow Workflow Automation
ServiceNow Workflow Automation is a free online ServiceNow course for beginners who want to learn platform navigation, records, roles, incidents, catalogs, flows, and request approvals.
What you'll learn
About this course
ServiceNow Workflow Automation gives beginners a practical introduction to the platform behind service and employee workflows. Learners start with what ServiceNow is, the problems it solves, and how to move through the workspace. The course then explains tables, records, fields, users, groups, roles, incidents, catalogs, knowledge articles, flows, notifications, approvals, and simple process building. The course is useful for learners who want workflow automation basics before deeper ITSM, admin, developer, or certification training. Competitor programs often focus on broad catalogs, ITSM roles, or advanced topics. This course keeps the first step clear by showing how information, people, requests, and automation connect inside ServiceNow. Case studies show how teams reduce messy support work and streamline onboarding. The practice module helps learners build a request-and-approval process, while the final module introduces AI assistants, automated agents, and career direction.
Course outline
Understanding What ServiceNow Is and Why Companies Use It
In this module, you'll learn what ServiceNow is, the problems it solves, workflows, and the main business areas it supports.
Finding Your Way Around the ServiceNow Screen
In this module, you'll learn logging into an instance, using the navigation menu, and the difference between list and form views.
How ServiceNow Stores Information in Tables and Records
In this module, you'll learn tables, records, and fields, reference fields linking data, and the shared task table structure.
Controlling Who Can See and Do What with Users, Groups, and Roles
In this module, you'll learn user accounts, groups, roles, and how role-based permissions control access.
Handling Support Requests with Incidents, Catalog Items, and Knowledge Articles
In this module, you'll learn incident tracking, the Service Catalog, and finding answers through Knowledge Base articles.
Automating Routine Steps with Flows and Notifications
In this module, you'll learn building automated flows and sending automatic notifications to keep work moving without manual effort.
Getting Hands-On and Building Your First Simple Process
In this module, you'll learn to practice on a developer instance, build a request-and-approval process, and avoid common beginner mistakes.
The Future of ServiceNow and AI-Driven Work
In this module, you'll learn about ServiceNow's yearly releases and the shift toward AI assistants and automated agents.
Get access to the complete curriculum once you enroll in the course
This course is ideal for
- Beginners wanting to learn ServiceNow workflow basics.
- Students and job seekers exploring IT support roles.
- Working professionals automating requests at work.
- Job seekers adding a ServiceNow certificate to their CV.
Frequently Asked Questions
Will I receive a certificate upon completing this free course?
Is this course free?
What will I learn in this free ServiceNow course?
You will learn ServiceNow basics, platform navigation, tables, records, fields, users, groups, roles, incidents, service catalogs, knowledge articles, workflow automation, notifications, and request approvals.
Is this ServiceNow online course good for beginners?
Yes. The course assumes no prior ServiceNow experience and starts with the platform purpose before moving into data structure, access, service delivery, automation, and hands-on practice.
Does the course explain ServiceNow tables, records, and fields?
Yes. Learners see how ServiceNow organizes information through tables, records, and fields, which helps them understand incidents, catalog requests, approvals, and workflow data.
Will I learn users, groups, and roles in ServiceNow?
Yes. The course explains how users, groups, and roles control access and responsibility, which is important for support teams, service owners, and workflow builders.
Does this ServiceNow training cover incidents and service catalog requests?
Yes. Learners are introduced to incident handling, catalog requests, knowledge articles, and the way service teams track and resolve work inside one connected platform.
Will I build a simple workflow automation in ServiceNow?
Yes. The course includes a practice path for setting up a simple request-and-approval process, helping learners connect platform concepts with a real workflow.
How does this course compare with advanced ServiceNow training?
Advanced programs often move into ITSM, administration, CMDB, development, or certification topics. This course builds the beginner foundation needed before those deeper learning paths.
Who should take this introduction to ServiceNow Workflow Automation?
It is useful for IT support learners, business analysts, operations teams, workflow automation beginners, service desk professionals, and career explorers interested in ServiceNow.
Does the course explain AI and automated agents in ServiceNow?
Yes. The final module introduces how AI assistants and automated agents are shaping ServiceNow work, so learners understand where platform skills are heading.
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