Free Airline Customer Service Course

In this free airline customer service course, you start with a question that comes up at the gate during a delay. What does a traveler need to know right now? During a delay or cancellation, you’ll study how staff explain changes and discuss rebooking. The complaint handling lessons add a second decision: when a calm conversation can address a concern and when to record it or involve someone else.

To understand what leads up to that conversation, the course takes you through check-in and boarding. You’ll see how seat assignments and assistance requests come up at check-in, then look at how gate staff coordinate boarding and communicate delays. You’ll also see how service continues in the cabin. If you’re considering a passenger-facing airline role, the course helps you compare the work at these points and decide which part of the passenger journey you want to study further.