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Customer Management
4.64
Beginner level
1.5 learning hrs
Learn Customer Management from basics in this free online training. This free Customer Management course is taught hands-on by experts. Learn about CRM, SCM, and PLM, along with Marketing Strategies. Best for Beginners. Start now!
Instructor:
Shantnu Rana
Modules updated 07/2025
About this course
The process of managing a company's relationships with its potential and existing customers is known as customer management.
In this course, we'll understand the fundamental aspects of customer management. We'll learn how customer management is a broader concept when compared to CRM. We'll also differentiate customer relationship management from customer experience and customer success management.
Course outline
Agenda For Customer Management
Introduction To Customer Management
Customer Relationship Management
CRM Software
Features of CRM
Get access to the complete curriculum once you enroll in the course
4.64
What our learners enjoyed the most
Skill & tools
61% of learners found all the desired skills & tools
Our course instructor
Shantnu Rana
Academic Counseling Expert
Management Expert
Frequently Asked Questions
Will I receive a certificate upon completing this free course?
Is this course free?
Will I get a certificate after completing this Customer Management free course?
Yes, you will get a certificate of completion for Customer Management after completing all the modules and cracking the assessment. The assessment tests your knowledge of the subject and badges your skills.
How much does this Customer Management course cost?
It is an entirely free course from Great Learning Academy. Anyone interested in learning the basics of Customer Management can get started with this course.
Is there any limit on how many times I can take this free course?
Once you enroll in the Customer Management course, you have lifetime access to it. So, you can log in anytime and learn it for free online.
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