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Customer Management

Learn Customer Management from basics in this free online training. This free Customer Management course is taught hands-on by experts. Learn about CRM, SCM, and PLM, along with Marketing Strategies. Best for Beginners. Start now!

4.63
average rating

Ratings

Beginner

Level

1.5 Hrs

Learning hours

12.2K+
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Learners

Skills you’ll Learn

About this Free Certificate Course

The process of managing a company's relationships with its potential and existing customers is known as customer management. 

In this course, we'll understand the fundamental aspects of customer management. We'll learn how customer management is a broader concept when compared to CRM. We'll also differentiate customer relationship management from customer experience and customer success management.
 

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Course Outline

Agenda For Customer Management
Introduction To Customer Management
Customer Relationship Management
CRM Software
Features of CRM
Customer Experience Management
CRM, SCM and PLM
Customer Success Management
Marketing Strategies to Increase Customer Loyalty
Summary of Customer Management

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4.63
Course Rating
78%
17%
4%
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What our learners enjoyed the most

Ratings & Reviews of this Course

Reviewer Profile
Marlon Marinus

5.0

“The Course Material and Presentation”
The course was presented professionally, and the course content was precise and easy to grasp. I really enjoyed taking this course; it is my first time doing a course online.
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Subhransu Sekhar Nayak

5.0

“Great Learning, Keep It Up - A Lot of People Will Benefit”
Excellent explanation. I liked the way the complete course is structured.
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Marie Beyioku

5.0

“A Very Concise and Detailed Course with a Great Instructor”
A concise and detailed course with a great instructor provides the right balance of brevity and thoroughness. It is focused yet comprehensive, taught by an engaging and knowledgeable instructor who can clearly communicate complex topics while supporting students every step of the way.
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Reviewer Profile
Basirat Oladepo

5.0

“Self-Explanatory, In-Depth Explanations”
I have enjoyed every bit of this great learning program and would ensure to recommend it to my colleagues.
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Girish Naik

4.0

“Skill Development for Self-Improvement Using Online Training”
Great course! Clear insights and practical tips for improving customer relationships. Highly recommended!
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Mikeeah Grant

5.0

“Great Insights into the CRM System and Processes”
The class was great, very structured, and straight to the point.
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Motunrayo Boluwatife Odeyemi

5.0

“It Was Concise and Highly Educative”
Every aspect of the course was well explained and dealt with. No time wasted; it was very straight to the point. I enjoyed the course.
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Madeeh Bin Sami

5.0

“The Whole Course Was Worth Learning and I Learned a Lot of New Things”
The whole course is very useful, and I learned a lot of new things. Excellent.
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Bryan Arce

5.0

“Customer Management Entry-Level Course”
Very in-depth and easy introduction to Customer Management.
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Reviewer Profile
ali badar

4.0

“Customer Relationship Management”
The package is very impressive and well organized, as it will assist me in advancing in my career.
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Customer Management

1.5 Learning Hours . Beginner

Why upskill with us?

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1000+ free courses
In-demand skills & tools
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Free life time Access
10 Million+ learners

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Frequently Asked Questions

Will I get a certificate after completing this Customer Management free course?

Yes, you will get a certificate of completion for Customer Management after completing all the modules and cracking the assessment. The assessment tests your knowledge of the subject and badges your skills.

How much does this Customer Management course cost?

It is an entirely free course from Great Learning Academy. Anyone interested in learning the basics of Customer Management can get started with this course.

Is there any limit on how many times I can take this free course?

Once you enroll in the Customer Management course, you have lifetime access to it. So, you can log in anytime and learn it for free online.

Can I sign up for multiple courses from Great Learning Academy at the same time?

Yes, you can enroll in as many courses as you want from Great Learning Academy. There is no limit to the number of courses you can enroll in at once, but since the courses offered by Great Learning Academy are free, we suggest you learn one by one to get the best out of the subject.

Why choose Great Learning Academy for this free Customer Management course?

Great Learning Academy provides this Customer Management course for free online. The course is self-paced and helps you understand various topics that fall under the subject with solved problems and demonstrated examples. The course is carefully designed, keeping in mind to cater to both beginners and professionals, and is delivered by subject experts. Great Learning is a global ed-tech platform dedicated to developing competent professionals. Great Learning Academy is an initiative by Great Learning that offers in-demand free online courses to help people advance in their jobs. More than 5 million learners from 140 countries have benefited from Great Learning Academy's free online courses with certificates. It is a one-stop place for all of a learner's goals.

What are the steps to enroll in this Customer Management course?

Enrolling in any of the Great Learning Academy’s courses is just one step process. Sign-up for the course, you are interested in learning through your E-mail ID and start learning them for free online.

Will I have lifetime access to this free Customer Management course?

Yes, once you enroll in the course, you will have lifetime access, where you can log in and learn whenever you want to. 

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Customer Management Course

Customer management courses are becoming increasingly popular as the importance of customer service and customer relations become more apparent. A customer management course is designed to teach students the basics of customer service and relationship management. It is a great way to gain the necessary knowledge and skills to effectively manage customer relationships in an organization.

The agenda for a customer management course typically includes an introduction to customer management, customer relationship management, and customer experience management. It covers the basics of customer service and relationship management, including customer segmentation, customer satisfaction, customer retention, customer loyalty, and customer communication. It also covers the basics of customer experience management, such as customer journey mapping, customer experience design, customer experience optimization, and customer experience analytics.

The course also covers the basics of customer relationship management (CRM). This involves understanding the principles of customer relationship management, the features of CRM software, the importance of customer data, and the various strategies for customer segmentation and customer loyalty. The course also covers the basics of customer success management, which includes understanding customer success metrics, customer success initiatives, customer success stories, and customer success strategies.

The course also covers the basics of marketing strategies to increase customer loyalty. This involves understanding customer segmentation, customer loyalty programs, customer loyalty campaigns, and customer loyalty rewards. It also covers the basics of customer service and customer experience management, such as customer surveys, customer feedback, customer segmentation, customer experience design, and customer experience optimization.

The course also covers the basics of supply chain management (SCM) and product lifecycle management (PLM). This involves understanding the principles of SCM and PLM, their importance in customer service, and the ways they can be used to improve customer service and customer satisfaction.

Finally, the course includes a summary of customer management, which includes an overview of customer segmentation, customer loyalty, customer experience design, and customer success management. This summary helps students understand the principles of customer service and customer relationship management, and how to apply these principles in their organization.

Overall, a customer management course is a great way to gain the necessary knowledge and skills to effectively manage customer relationships in an organization. It covers the basics of customer service and relationship management, customer segmentation, customer experience management, customer success management, and marketing strategies to increase customer loyalty. It also covers the basics of SCM and PLM and provides students with the necessary tools to improve customer service and customer satisfaction.

 

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