Email address

Password

Email address

Enter a valid email address

Earn a certificate & get recognized

Name: Customer Management
Rating: 4.64 (1544 reviews)

Customer Management

4.64 Beginner level 1.5 learning hrs 16.4K+ Learners

Learn Customer Management from basics in this free online training. This free Customer Management course is taught hands-on by experts. Learn about CRM, SCM, and PLM, along with Marketing Strategies. Best for Beginners. Start now!

Instructor:

Shantnu Rana

Stand out with an industry-recognized certificate

Start learning

10,000+ certificates claimed, get yours today!

Get noticed by top recruiters

Share on professional channels

Globally recognised

Land your dream job

Skills you will gain

Customer Management

CRM

Key Highlights

Get free course content

Master in-demand skills & tools

Test your skills with quizzes

About this course

The process of managing a company's relationships with its potential and existing customers is known as customer management.

In this course, we'll understand the fundamental aspects of customer management. We'll learn how customer management is a broader concept when compared to CRM. We'll also differentiate customer relationship management from customer experience and customer success management.

Stand out with an industry-recognized certificate

Start learning

10,000+ certificates claimed, get yours today!

Get noticed by top recruiters

Share on professional channels

Globally recognised

Land your dream job

Course outline

Agenda For Customer Management

Introduction To Customer Management

Customer Relationship Management

CRM Software

Features of CRM

Customer Experience Management

CRM, SCM and PLM

Customer Success Management

Marketing Strategies to Increase Customer Loyalty

Summary of Customer Management

Get access to the complete curriculum once you enroll in the course

View Full Course

Customer Management

4.64

1.5 Hours

Beginner

16.4K+ learners enrolled so far

Get free course content

Master in-demand skills & tools

Test your skills with quizzes

Trusted by 10 Million+ Learners globally

4.6

4.89

4.94

4.7

Learner reviews of the Free Courses

4.64

★★★★

★ ☆

★

79%

★

☆

16%

★

☆

★

☆

★

☆

Oluwadara Oluwatosin

5.0

★★★★ ★

Nigeria

“Customer Experience Management Learning Experience”

The curriculum was easy to follow. The instructor made efforts to explain well and made it easy to understand. The quiz was an excellent and engaging part of the course.

leo indrayatmo

5.0

★★★★ ★

Indonesia

“Good Instructor and Easy to Follow”

I enjoyed learning practical strategies to enhance customer relationships and improve satisfaction. The interactive sessions and real-world case studies were particularly engaging, providing valuable insights into effective customer management techniques. Overall, it was a highly informative and enjoyable experience.

Dian Hidayat

5.0

★★★★ ★

Indonesia

“Customer Management: Managing and Optimizing Interactions”

CRM systems are software tools used to manage interactions with customers. These systems store detailed information about customer preferences, past interactions, and behavior, allowing businesses to offer personalized experiences and better service.

Jack Soong

5.0

★★★★ ★

Malaysia

“Learn Customer Management Basics in This Free Online Training”

The process of managing a company's relationships with its potential and existing customers is known as customer management.

Nijam skt

5.0

★★★★ ★

“Customer Management Course is Very Good”

The instructor was engaging and knowledgeable, providing real-world examples that made the content relatable. They were also responsive to questions and offered valuable insights during discussions.

saipul naval

5.0

★★★★ ★

Indonesia

“Understanding Customer Needs & Customer Segmentation”

Understanding Customer Needs: Emphasis on techniques to identify and analyze customer preferences, behaviors, and pain points. Customer Segmentation: Learning to segment customers effectively to tailor marketing and communication strategies.

Vinit Govekar

5.0

★★★★ ★

India

“Training Course on Customer Management”

Thank you for your time, expertise, and for making the experience so valuable. I look forward to applying what I've learned and participating in any future training opportunities.

Alma Rosa

5.0

★★★★ ★

“Excellent Learning in Customer Service”

It is a useful skill to learn and understand all areas, and the way it is explained is clear to everyone.

Tiffany Fisher

5.0

★★★★ ★

“Informative for Beginners Wanting to Upskill”

As an upskill for CSM, the information highlighted was insightful.

Onuoha Michael

5.0

★★★★ ★

Nigeria

“Customer Management, CRM, Customer Support”

I liked everything from the instructor to the topic depth, quiz and assessment, curriculum, skills, and tools that were taught. It's really easy to follow.

Our course instructor

Shantnu Rana

Academic Counseling Expert

Management Expert

1.4M+ Learners

82 Courses

Shantnu Rana is an Academic Counseling Expert at Great Learning who has guided thousands of students in planning and choosing their professional careers. As a subject matter expert for soft skills, his passion is to facilitate students for interview-specific preparation, specifically in the areas like behavioural training, resume building, handling interview questions, conflict resolution, time management, interview etiquette, etc.

Frequently Asked Questions

Will I receive a certificate upon completing this free course?

Yes, upon successful completion of the course and payment of the certificate fee, you will receive a completion certificate that you can add to your resume.

Is this course free?

Yes, you may enroll in the course and access the course content for free. However, if you wish to obtain a certificate upon completion, a non-refundable fee is applicable.

Will I get a certificate after completing this Customer Management free course?

Yes, you will get a certificate of completion for Customer Management after completing all the modules and cracking the assessment. The assessment tests your knowledge of the subject and badges your skills.

How much does this Customer Management course cost?

It is an entirely free course from Great Learning Academy. Anyone interested in learning the basics of Customer Management can get started with this course.

Is there any limit on how many times I can take this free course?

Once you enroll in the Customer Management course, you have lifetime access to it. So, you can log in anytime and learn it for free online.

Can I sign up for multiple courses from Great Learning Academy at the same time?

Yes, you can enroll in as many courses as you want from Great Learning Academy. There is no limit to the number of courses you can enroll in at once, but since the courses offered by Great Learning Academy are free, we suggest you learn one by one to get the best out of the subject.

Why choose Great Learning Academy for this free Customer Management course?

Great Learning Academy provides this Customer Management course for free online. The course is self-paced and helps you understand various topics that fall under the subject with solved problems and demonstrated examples. The course is carefully designed, keeping in mind to cater to both beginners and professionals, and is delivered by subject experts. Great Learning is a global ed-tech platform dedicated to developing competent professionals. Great Learning Academy is an initiative by Great Learning that offers in-demand free online courses to help people advance in their jobs. More than 5 million learners from 140 countries have benefited from Great Learning Academy's free online courses with certificates. It is a one-stop place for all of a learner's goals.

What are the steps to enroll in this Customer Management course?

Enrolling in any of the Great Learning Academy’s courses is just one step process. Sign-up for the course, you are interested in learning through your E-mail ID and start learning them for free online.

Will I have lifetime access to this free Customer Management course?

Yes, once you enroll in the course, you will have lifetime access, where you can log in and learn whenever you want to.