Senior Executive, CRM

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Job Description

Key responsibilities:

  • Plan & execute targeted CRM campaign across multiple customer channels of SMS, Email, and Push Notifications.
  • Produce and execute email campaigns, including building emails from templates and HTML, copywriting, asset coordination, QA, and scheduling.
  • Devise and execute A/B tests, manage testing calendar, record results, and advise on improvements. Testing includes message content, CTAs, customer cohorts, and segments, send time, and new features intended to drive performance lift.
  • Build effective target audiences and segments for every message to drive engagement and revenue performance against KPI goals.
  • Work in partnership with designers and copywriters to optimize the campaign's creative and template structure based on best practices.
  • Provide regular campaign performance reports & maintain accurate and detailed documentation of all email marketing campaigns.

Qualifications

Job Requirements
  • The candidate needs to have 2+ years of relevant experience and a strong blend of hard and soft skills.
  • Experience with SMS, Email, Push notifications, WhatsApp, and SMS marketing.
  • Proven experience in managing email marketing
  • Hands-on experience in marketing automation and CRM Tools
  • Excellent communication, teamwork, and problem-solving skills