Learn how Generative AI can rapidly process and interpret large volumes of customer feedback—from reviews to support conversations—to reveal trends, sentiments, and actionable insights. This webinar will show you how AI-driven analysis reduces manual effort, improves decision-making, and strengthens customer experience.
Agenda for the session
- GenAI for Feedback Analysis
- Insight Extraction
- Real-World Applications
- Live Q&A
About Speakers
Evans Otalor
VP Data, MAX
Evans Otalor is a data leader with a proven track record in building and transforming data functions to deliver AI-driven insights and process optimization. With extensive experience deploying machine learning algorithms for business value, he has led data functions at Bahcode, Max, Sterling Bank, and IHS Towers, driving process automation and strategic decision-making. His expertise spans AI solutions, BI tools, and cloud platforms for scalable implementations
Post Graduate Program in Data Science with Generative AI: Applications to Business
The Post Graduate Program in Data Science with Generative AI: Applications to Business from McCombs School of Business equips professionals with essential skills to turn data into actionable insights. This program covers key techniques in data analysis, predictive modeling, machine learning, and data visualization, blending data science with business applications. Through hands-on projects and expert instruction, participants will learn to leverage data for informed decision-making and improved business performance. Designed for professionals across industries, this flexible online course empowers learners to apply data-driven strategies that drive growth and innovation
