artificial intelligence future
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Forbes had declared 2019 to be the year when AI would become mainstream and businesses would be increasingly embracing newer AIML technologies. 2019 indeed emerged as the year when AIML technologies saw soaring success. Artificial Intelligence has positively impacted applications, development tools and almost all other aspects in the field of Information Technology. With 2019 coming to an end, let us take a look at what 2020 has in store for us and what we can expect in the near future. 

Forrester predicts that in 2020,

AI and ML 2020 Predictions

  • 25% of the Fortune 500 Companies will create hundreds of new Intelligent process automation (IPA) use cases.

AI Building Blocks such as Text Analytics and Machine Learning are combined with Robotic Process Automation’s (RPA’s) task automation capabilities by IPA. AI needs automation to scale and RPA required intelligence. The combination will channel AI to automation-focused outcomes such as supporting employee-facing chatbots in HR and IT and processing incoming emails. These IPA use cases who have clear efficiency gains will be more appealing than those investing in transformative AI projects. Thus, in 2020, Fortune 500 Companies will redirect their AI investments to short-term IPA projects, or more mundane ones. AI platform providers and global system integrators will utilise IPA into their portfolio as a response to this.

  • Chief Data and Analytics Officers and CIO’s will break data logjams.

Data Scientists are often struggling to acquire data, transform and prepare this data to start their Machine Learning Project. Up to 80-90% of their time is spent preparing data before they can gain any AI value or even begin to build their ML model. Various Data preparation tools have slightly helped, but the real problem is sourcing the data. Senior executives like CDAOs and CIOs will come to the rescue in 2020. Firms with CDOs are already said to use AIML or Deep Learning 1.5 times more than the firms without CDOs.

  • Tech Companies will elevate their AI plus design skills, others to fumble.

Adobe and Google are companies that are pairing human-centered design with AI development capabilities. In 2020, it is said that these companies will increase their efforts and find people with knowledge in both fields because design skills such as problem finding and visualisation prove invaluable. The Gmail product team at Google is sharpening their skills with techniques that enable quick response to user feedback and incorporate user data for usability testing.
Non-tech companies would have to turn to designers who are focused on the look and feel, and limit their involvement to designers around AI. Ideo and Frog, who are experienced design providers have already realised this opportunity. 

Read also: Top AI Companies in 2019 and their Success Stories

  • High-profile PR disasters will rattle reputation, but will not wreck trust in AI

There are chances that AI can perpetuate harmful discrimination or bias causing corporates to lose their reputation. Several companies have already faced consequences of the same, such as Facebook and Amazon.
The spread of deep fakes, wrong usage of facial recognition and over personalisation causes harm to customers as well as employees. In 2020, Fortune 100 companies are most likely to suffer consequences due to these issues. However, these problems will not slow down the use of AI in the coming year. In fact, it highlights the importance of correct designing and testing and how important AI governance actually is. 

  • Improvements in AI Assistance System one of the biggest improvements you can expect in 2020.

There have been expert predictions stating that AI system assistance will be more streamlined and will include automation for customer service and other such tasks in sales. We already have popular assistants such as Siri and Alexa who are using AI, but more investors are working with AI software developers. By 2020, more applications and programs are expected to use to enable a wider number of tasks that can be performed using voice commands. This makes our work even more efficient and allows tasks to be completed at a faster speed. 

artificial intelligence future

Let us take a look at some predictions made by Senior executives of various companies. In their own words-

AI and ML Predictions by Senior Executives of various Companies

  • Phil Grier, Commerce Engineer, Yahoo Small Business

“In 2020, AI will help to close gaps in merchant capabilities that many small businesses with limited resources face. With AI, small businesses can manage their stores seamlessly and efficiently, both by automating work processes (such as employee management, IT service administration, or compliance regulation management) and enabling better inventory and delivery management. AI-based chatbots and virtual assistants further streamline business transactions and increase operational efficiencies, while also providing an optimal customer experience”

  • Ofir Schlam, and CEO, Taranis

“Amid the past year’s severe weather conditions and with climate change looming, farmers and agronomists are confronted with a number of formidable challenges. As the agriculture industry embraces digital management solutions, AI will streamline the entire process, from gathering imagery to delivering actionable insights, improving accuracy and reducing human error. Integrating AI into farming will strengthen and knowledge by providing them with valuable insights and a deeper understanding of their fields. Agriculture’s digital revolution will make it easier for farmers and their agronomic partners to develop further solutions to combat the effects of climate change”

Read also: Importance of AI Ethics

This is just a sneak-peak into the world of AI and ML. If you want to learn more about Artificial Intelligence and Machine Learning, Visit Great Learning’s program pages.

If you wish to read a weekly update, then check out Great Learning’s Weekly AI Roundup.



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