In this module, you will understand targeting, retention tactics, churn reduction via CRM and surveys, and how to analyze CCR, MRR, CLV, and NPS to improve customer retention.
- Targeting the Right Customers
- Week-0 and Week-1 Retention Strategy
- Minimizing TFV
- Customer Relationship Management
- Renewals Management
- Customer Surveys
- User Retention Metrics - Monthly CCR, MRR, Reactivation MRR
- User Retention Metrics - CLV, CCR, Active Users, NPS
- Measuring Other User Retention Metrics