Free Customer Services Course
Customer Service Essentials
4.61
Beginner level
2.25 learning hrs
Learn customer service skills like customer insight, clear communication, complaint resolution, support tools, and service ethics. Join this free customer services course to boost satisfaction and reduce escalations.
Instructor:
Mr. Anirban Chaudhuri
About this course
The free customer service training course builds the core skills you need to deliver consistent, high-quality support across industries. You learn to read customer needs, spot behavioral patterns, and tailor your approach to each interaction. You practice clear, respectful communication across phone, chat, and email. You also learn proven steps to handle complaints and challenging conversations, so you resolve issues faster and protect customer trust.
You work with practical workflows and modern support tools used in day-to-day service teams, including ticketing systems and CRM-style tracking. You learn how to diagnose common service problems, choose the proper fix, and prevent repeat issues through better processes and follow-up. You also cover legal and ethical standards such as privacy, fair treatment, and accurate documentation, so your work stays compliant and reputation-safe. By the end, you deliver smoother interactions, reduce escalations, and stand out as a service professional who drives loyalty and retention.
Course outline
Introduction to Customer Service
Gain foundational insights into the principles and importance of customer service in various industries.
Understanding the Customer
Develop the skills to comprehend customer needs, preferences, and behaviors for enhanced service delivery.
Understanding communication Skills
Hone effective communication techniques crucial for fostering positive customer interactions and resolving issues.
Handling Customer Inquiries and Complaints
Learn strategies to adeptly manage customer inquiries and complaints, turning challenges into opportunities for satisfaction.
Using Technology in Customer Service
Explore the integration of technology tools to optimize customer service processes and improve overall efficiency.
Customer Service Challenges and Solutions
Identify common challenges in customer service and develop problem-solving skills to address them effectively.
Legal and Ethical Aspects of Customer Service
Navigate the legal and ethical considerations inherent in customer service to ensure compliance and maintain a positive reputation.
Get access to the complete curriculum once you enroll in the course
4.61
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Business Management Essentials
Practice exercises
Guided Projects
AI Resume Builder
AI mock interviews
Philippines
Philippines
Nigeria
India
India
Nigeria
What our learners enjoyed the most
Skill & tools
63% of learners found all the desired skills & tools
Our course instructor
Mr. Anirban Chaudhuri
Sr. VP & Executive Planning Director
IT & Software Expert
Frequently Asked Questions
Will I receive a certificate upon completing this free course?
Is this course free?
What prerequisites are required to enrol in this Free Customer Service Essentials course?
You do not need any prior knowledge to enrol in this Customer Service Essentials course.
What will I learn in the customer service course?
In this course, you’ll learn essential customer service skills like effective communication, problem-solving, and maintaining customer satisfaction. These are crucial for building lasting customer relationships.
How long does it take to complete the customer service course?
The course takes about 2.25 hours to complete. It’s self-paced, allowing you to learn at your own convenience.
Will I have lifetime access to the free course?
Yes, once you enrol in the course, you will have lifetime access to any of the Great Learning Academy’s free courses. You can log in and learn whenever you want to.
Why is customer service training important?
Customer service training improves both employee performance and customer satisfaction. It prepares staff to handle diverse customer needs, boosts loyalty, and supports a company’s long‑term success.
Is this customer service course suitable for beginners?
Yes, this free customer service representative training course is designed for beginners and focuses on the fundamental skills needed for excellent customer service.
Will I get a certificate after completing this Free Customer Service Essentials course?
Yes, you will get a certificate of completion after completing all the modules and cracking the assessment.
How much does this Customer Service Essentials course cost?
It is an entirely free course from Great Learning Academy.
What topics are covered in the course?
The course covers modules such as:
- Introduction to Customer Service
- Understanding the Customer
- Understanding Communication Skills
- Handling Customer Inquiries and Complaints
- Using Technology in Customer Service
- Customer Service Challenges and Solutions
- Legal and Ethical Aspects of Customer Service
Is there any limit on how many times I can take this free course?
No. There is no limit. Once you enrol in the Free Customer Service Essentials course, you have lifetime access to it. So, you can log in anytime and learn it for free online.
How do good customer service skills affect a business?
Good customer service skills improve customer satisfaction and loyalty, strengthen brand reputation, and help businesses retain customers and grow revenue. Well‑trained service teams make interactions smoother and more positive for customers.
Who is eligible to take this Free Customer Service Essentials course?
You do not need any prerequisites to take the course, so enrol today and learn it for free online.
Is this a self-paced course?
Yes, this is a customer service free online course with a certificate, and you can complete it at your own pace.
Can I apply the knowledge from this course to my job?
Absolutely. The skills learned in this free customer service course with a certificate are applicable across many roles, especially in customer-facing positions, helping you handle customer interactions professionally.
How do I enroll in the free customer service training program?
You can enroll by signing up on the Great Learning platform and gaining access to all course materials and learning resources.
Does the course include practical examples?
Yes, the course includes real-world scenarios and practical applications to help you develop and improve your customer service skills.
How will this course help me advance in my career?
Completing this customer service skills training for free will make you more attractive to employers, as excellent customer service skills are highly valued across industries.
Do employers recognize this course?
Yes, the skills you gain are highly regarded by employers across various industries, making this course beneficial for your career advancement.
Can I join this course if I have no prior experience in customer service?
Yes, this course is perfect for beginners and will provide you with the essential skills to start a career in customer service or improve your existing skills.
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